Privacy Policy

Overview

Hayward Outdoor (“we,” “our,” or “us”) operates HaywardOutdoor.com (the “Site”). This Privacy Policy describes how we collect, use, and share information when you visit our site or submit a request for services. By using our Site, you agree to the practices described here.

Information We Collect

Information you provide: When you submit a consultation request or contact form, we collect your name, phone number, email address, home address, ZIP code, service interest, and any other details you provide.

Automatically collected data: We collect standard web analytics data including IP address, browser type, pages visited, time on site, and referral source. This is collected via Google Tag Manager and anonymous analytics tools.

Google Tag Manager (GTM)

We use Google Tag Manager (GTM-NKHW6T8X) to manage tracking scripts on our site. GTM may deploy tags that collect browsing behavior, measure ad performance, and enable remarketing features. You can opt out of Google Analytics tracking via Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.

Meta Pixel

We use the Meta Pixel (Facebook Pixel ID: 1170178282842619) to measure the effectiveness of our advertising and to show relevant ads on Facebook and Instagram. The Pixel collects data about your visit and may share it with Meta (Facebook). To opt out of Meta's data collection, visit your Facebook Ad Preferences or use the Digital Advertising Alliance opt-out tool at optout.aboutads.info.

How We Use Your Information

• To respond to your consultation request and schedule in-home estimates
• To route your request to the appropriate office (Jacksonville or Wilmington)
• To send you confirmation emails and appointment details
• To send direct mail (postcards) to prospective homeowners in our service area
• To measure and improve our advertising effectiveness
• To comply with legal obligations

Information Sharing

We do not sell your personal information. We may share it with:

• Our CRM system (WorkhorseOS) to manage your customer relationship
• Email service providers (Resend) to send confirmation and alert emails
• Meta Platforms and Google for advertising measurement only
• Law enforcement or regulators when required by law

Data Retention

We retain form submissions and customer data for up to 5 years for business and legal purposes. You may request deletion of your data by contacting us.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at estimates@haywardinc.com or by calling (910) 937-7767.

Contact

Hayward Outdoor | A Hayward Contracting Company
Jacksonville, NC 28540
Phone: (910) 937-7767
Email: estimates@haywardinc.com